Privacy Policy

What data we collect

When you create an account: the owner's name and email; a phone number only if you or our support add it. When you create a project: its name, plus the city and phone number if you provide them. During use: the company's customer data (name, phone, conversations) entered by staff or received through connected channels (WhatsApp, Telegram, Instagram).

If you connect Instagram, we receive and store:

• the ID and username of the connected Instagram business account;
• the account access token, stored in encrypted form only;
• messages that customers send to your account in Direct (text, photos, video, voice messages, files), their Instagram ID, name and profile picture, so that we can show them in the CRM and reply to the customer.

Why we use the data

Only to operate the service: replying to customers, managing customer cards through the sales funnel, appointments, reminders and statistics. We do not sell data and do not use it for advertising.

Who processes the data

Data is stored on the servers of the hosting provider we use to run the service. For automatic replies and for recognizing photos and voice messages, we pass the message text (as well as images and audio) to OpenAI, a data processor that generates the reply for the customer. We do not share data with third parties other than these processors, except where needed to deliver messages through messengers.

Separation between companies

Each company's data is stored separately and is not visible to other companies. Only that company's staff and, when technical support is needed, the Navex team have access.

Retention and deletion

Data is kept while the account is connected and the project exists. When you disconnect Instagram, we stop receiving messages and erase the access to the account. You can request deletion of your data; we delete it within 30 days. See the Data Deletion page for details.

Your rights

You have the right to know what data we hold about you and your company, to receive a copy and to request deletion. To do so, write to info@navex.kz.

How to revoke Instagram access

Either way: in Instagram, go to Settings, then Apps and Websites, and remove the app; or in Navex, go to Settings, then Channels, and press Disconnect on the Instagram card.

Contact

For any questions about data and privacy: info@navex.kz.