Last updated: October 15, 2026.
Navex service operator: ИП MEDIAZ (IIN 940614301241).
These are the terms of use of the Navex service. We will update the document as the service grows; for now it describes the basic rules.
Navex is a service for receiving and managing customers: an AI assistant replies to customers in messengers (WhatsApp, Telegram, Instagram), keeps lead cards through the sales funnel, books appointments and sends visit reminders.
Navex is paid per service, and each service has its own term:
When an AI agent or AI assistant is paid for several months at once, a discount applies: 3 months — 5%, 6 months — 10%, 12 months — 20%. Channels and integrations are not discounted.
The free trial lasts 3 days: the first AI agent and the first AI assistant of a new account work for free. A gift of 1,000 KZT is credited to the AI balance when an account is created; the unused part of the gift expires together with the trial, your own top-ups do not expire.
To buy or renew a service, you choose the service and the term and we issue an invoice. An invoice is due within 3 days of issue. Payment is made via support on WhatsApp quoting the invoice number, with no automatic charges; a service is activated or renewed once we confirm the payment. 7 days before a service's term ends, a renewal invoice is issued automatically — whether to pay it is up to you.
You can cancel a service at any time with the "Turn off" button: the service will not be renewed and keeps working until the end of the paid term. If the term ends and the invoice is not paid, only that service is switched off: the AI agent becomes view-only (the AI does not reply to customers, the CRM stays available for viewing), the channel stops receiving AI replies, the AI assistant is paused, the integration stops syncing. Other paid services keep working, incoming messages are still saved and data is not deleted. Once paid, the service is switched back on immediately.
Bulk messaging is not part of the services — we provide it on request. AI usage is paid separately from the AI balance (kept in tenge).
The company is responsible for configuring the AI assistant correctly (business description, communication rules), for the content of its conversations with customers and for their lawfulness, including customers' consent to being contacted. The company agrees to follow the rules of the platforms used for messaging, including Instagram and Meta: for example, on Instagram you may reply to a customer only within 24 hours after their last message. Navex provides a tool and is not responsible for decisions made on the basis of the AI's replies.
You may not use the service for spam or bulk messaging without recipients' consent, fraud, distributing prohibited content, infringing third-party rights, attempting to access other people's data or disrupting the service. In case of a violation we may restrict access.
We aim to keep the service running without interruption but do not guarantee it will be free of failures, for example during server maintenance or outages of external services (messengers, Instagram, OpenAI). The service is provided "as is".
We may update these terms; the date of the current edition is always shown at the top of the page. We will try to notify you separately about material changes.
Questions about the terms of use: info@navex.kz. For how we handle data, see the Privacy Policy.
